Simeio - PAM Technical Operations Manager (8-10 yrs)

Job Description :

Responsibilities :

- Lead the day-to-day technical operations of client PAM environments, ensuring high availability and performance.

- Manage and prioritize operational tasks, including incident resolution, change implementation, and maintenance activities.

- Develop and maintain operational procedures, documentation, and knowledge base articles.

- Monitor PAM systems and proactively identify and address potential issues.

- Lead incident response and resolution efforts, ensuring timely and effective resolution of PAM-related incidents.

- Manage incident communication and escalation processes.

- Conduct root cause analysis and implement corrective actions.

- Ensure adherence to incident management SLAs.

- Plan and execute PAM-related changes, ensuring minimal disruption to client operations.

- Develop and review change management documentation.

- Coordinate with stakeholders to ensure successful change implementation.

Problem Management :

- Identify and analyze recurring problems in PAM environments.

- Develop and implement problem resolution plans.

- Proactively identify and implement service improvement initiatives.

- Serve as a technical point of contact for clients, providing expert guidance and support.

- Participate in client meetings and provide status updates.

- Build and maintain strong client relationships.

- Provide technical leadership and guidance to team members.

- Mentor junior team members and promote knowledge sharing.

- Foster a collaborative and high-performing team environment.

- Coordinate with PAM vendors for technical support, product updates, and issue resolution.

- Manage vendor relationships and ensure adherence to SLAs.

- Ensure PAM environments comply with security policies and regulatory requirements.

- Implement and maintain security best practices.

- Participate in security audits and assessments.

- Generate and analyze operational reports and metrics.

- Identify trends and patterns to improve service delivery.

- Provide regular updates to management on operational performance.

Technical Skills & Qualifications :

- 8+ years of experience in PAM technical operations or related roles.

- Strong understanding of PAM concepts and technologies (CyberArk, BeyondTrust, Thycotic).

- Experience with incident management, change management, and problem management processes.

- Proficiency in troubleshooting complex technical issues.

- Experience with scripting languages (PowerShell, Python) is a plus.

- Knowledge of security best practices and compliance standards.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

- Experience with ticketing systems (ServiceNow, Jira).

- Experience with cloud platforms (AWS, Azure, GCP) is a plus.