Customer Support Executive

Job description Customer Support Executive

US Voice/Blended Process

Roles and Responsibilities

• Resolving customer queries over Voice, Email and Chat
• Ensure Zero compliance issues in terms of call quality
• Conduct activities and plan strategy to bring improvement in the teams assigned ● Should be flexible with rotational shifts
• Excellent verbal, written, and interpersonal communication skills in English &

Skills Required:

• Minimum 3-4 years of proven track record of International cold calling experience ● Exceptional customer service, active listening, and verbal and written communication skills, and professional
• phone voice
• Proficiency with computers, especially with CRM software, and strong typing skills ● Outstanding negotiation skills with the ability to resolve issues and address complaints ● Strong time management and decision-making skills
• Ability to ask prying questions and diffuse tense situations
• Adaptability and accountability

Qualifications:

Any Graduate