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Support Specialist II
Qualifacts Systems
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
- Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner
- Provide training and consultation
- Develop knowledge in other domain areas
- Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)
- Effectively communicate (verbal, listening, and written) with team, leadership, and customers
- Create a positive team environment with motivation and energy
- Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
- Resolve moderate to high complexity/priority requests with consistent quality
Qualifications of Support Specialist II
- Bachelors degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree
- 2 years of related experience
Knowledge, Skills, and Abilities of Support Specialist II
- Ability to ask probing questions based on effective listening
- Is on time and prepared for meetings; can make advanced arrangements when they are not available
- Is able to own and deliver on commitments
Employment Type: Full Time, Permanent
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What people at Qualifacts Systems are saying
Support Specialist salary at Qualifacts Systems
reported by
4
employees
with 2-11
years exp.
₹4
L/yr - ₹5
L/yr
37%
less
than the average Support Specialist Salary in India
View more details
What Qualifacts Systems employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Qualifacts Systems Benefits
View more benefits
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