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Customer Service Executive & MIS
Sigma Group
posted 4mon ago
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Key skills for the job
Job Description
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Develop, implement, and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
- Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
- Assessing service statistics and preparing detailed reports on your findings.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
- Bachelor s degree in business administration or relevant field.
- A maximum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and other related customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Employment Type: Full Time, Permanent
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What people at Sigma Group are saying
What Sigma Group employees are saying about work life
based on 7 employees
Strict (10am - 7pm)
Monday to Saturday
No travel
Day Shift
Sigma Group Benefits
Soft Skill Training 
Team Outings 
Free Transport 
Work From Home 
Free Food 
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