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Customer Service Engineer-Invitro Diagnostics
0-5 years
Bangalore / Bengaluru
1 vacancy
Customer Service Engineer-Invitro Diagnostics
Siemens
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Perform preventive maintenance on assigned systems.
Take necessary corrective actions for breakdown calls within the stipulated timeline.
Adhere to service processes and maintain proper documentation practices.
Manage local boot inventory of spare parts to meet high-demand customer needs.
Be available to work in shifts on weekdays and attend customer breakdowns on weekends and holidays.
Maintain all test equipment, tools and company property in good and working order
Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers
Work as part of a multidisciplinary team within customer services to ensure our company values are achieved
What do I need to qualify for this job
. Degree in Biomedical /Electronics Back ground
Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
Job Opportunity: Customer Service Engineer - In-Vitro Instruments (Field-Based)
We are looking for a skilled and motivated Customer Service Engineer to join our field-based team, specializing in in-vitro diagnostic instruments.
Key Responsibilities:
Perform preventive maintenance on assigned systems.
Respond to and resolve breakdown calls within the stipulated timeline.
Follow service processes and maintain accurate documentation.
Manage local spare parts inventory to ensure prompt service for high-demand customers.
Work in shifts on weekdays and be available for customer support on weekends and holidays.
Maintain test equipment, tools, and company property in good working condition.
Attend product training courses in Europe and the USA to enhance technical expertise.
Collaborate with a multidisciplinary team within customer services to uphold company values.
Qualifications Requirements:
Degree in Biomedical Engineering or Electronics.
Previous field service experience in fault-finding and troubleshooting electronic or medical equipment is preferred.
Strong IT skills, including proficiency in Microsoft Office and Networking Infrastructure.
Excellent customer-facing skills with the ability to engage professionally with internal teams, third parties, contractors, and suppliers.
Strong interpersonal and communication skills to build trust and credibility with colleagues and customers at all levels.
Employment Type: Full Time, Permanent
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What people at Siemens are saying
Rating based on 5 Customer Service Engineer
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Likes
Overall everything.
- Salary - Good
+5 more
Dislikes
Nothing, Currently i working here and i learning a lot from here.
- Job security - Poor
Customer Service Engineer salary at Siemens
reported by
16
employees
₹2.5
L/yr - ₹6.5
L/yr
19%
less
than the average Customer Service Engineer Salary in India
View more details
What Siemens employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Flexible Work Options and Hybrid Work Models Employee Engagement Health & Wellness Career Development
Submitted by Employees
View more benefits 
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