Field Service Engineer

Duties Responsibilities:

Troubleshooting, servicing, and repairing X-ray and trace detection equipment.
Proactively completing preventive maintenance tasks according to service contracts and schedules.
Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators.
Testing component and circuitry of Xray equipment using multi meter, computer/laptop and the inbuilt equipment software.
Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24v or less).
Replacing belts, roller, motors, and other mechanical components within Xray equipment.
Replacing and manoeuvring X-ray sources (i.e. generators) and other heavy parts using lifting aides.
Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts.
Installing new equipment, independently and alongside Smiths Detection s Programs and installations teams and various subcontractors and customer stakeholders.
Completing site related documents and reports.
Completing technical, safety, compliance, and other job-related trainings online and in-person.
Maintaining a clean/tidy workstation and work environment.
Responding to queries from customers, vendors, subcontractors, and internal stakeholders, verbally and in writing, in a timely and professional manner, independently.
Consuming spare parts from warehouse/storage area and promptly updating the associated records in the IT software tracking system.
Joining regular internal team meetings and safety briefings.
Ensuring that tools and testing equipment is maintained and calibrated.
Analysing field service data trends and recommending process and equipment improvement project and initiatives.
Providing training and support to new joiners and junior-level field service team members.
Reporting and escalating day-to-day issues to more senior field service team member or management in a timely manner.
Other duties as required.

Qualifications