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Premium Employer

Siemens

Compare

4.1

based on 4.5k Reviews

488 Siemens Jobs

Quality Professional - Complaint Handling

Siemens Limited

4.1

based on 4.5k Reviews

3-7 years

Bangalore / Bengaluru

1 vacancy

Quality Professional - Complaint Handling

Siemens

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Life Sciences Risk Management Medical Devices SAP Quality Management Regulatory Reporting

+ 4 more

Job Description

Responsibilities

Processing customer complaints related to software medical devices according to internal quality requirements, legal requirements and international standards.

Conduct a systematic analysis of complaints and collaborate with cross-functional teams to investigate and resolve them.

Assess complaints to determine reportability to global regulatory authorities (e.g., FDA, EU MDR).

Monitor complaint trends and provide insights for product improvement and safety related field actions.

Provide support for risk management related to customer complaints, particularly those involving (potential) safety issues.

Monitoring and reporting of complaint handling KPIs to management.

Maintain accurate complaint records and perform service ticket screening.

Support audits/inspections as needed.

Support and implementation of process improvements as needed.

Required Knowledge/Skills, Education, and Experience

Bachelor s degree in engineering, Life Sciences, or related field.

3-7 years of overall experience in complaint handling, quality management in medical devices. Experience in SaMD is preferred.

Expertise in Complaint handling, Complaint Investigation, Medical Device Reporting, Post Market Surveillance

Advanced system knowledge in clinical environment as well as clinical workflows and healthcare related IT standards (e.g. DICOM, HL7, IHE is preferred)

Strong analytical skills with knowledge of global regulatory reporting requirements (e.g., FDA, EU MDR).

Excellent communication skills and attention to detail.

Ability to work in an international team environment.

Excellent written and verbal communication skills

Fluent in English (written and spoken).

Employment Type: Full Time, Permanent

Read full job description

Siemens Interview Questions & Tips

Prepare for Siemens Quality Professional roles with real interview advice

People are getting interviews at Siemens through

(based on 249 Siemens interviews)

Job Portal

Campus Placement

Referral

Company Website

Recruitment Consultant

Walkin

27%

18%

15%

16% candidates got the interview through other sources.

High Confidence

What people at Siemens are saying

5.0

Rating based on 3 Quality Professional reviews

Anonymous · Quality Assurance and Testing in Aurangabad

Likes

Best work culture

Dislikes

Nothing found

Read 3 reviews

Quality Professional salary at Siemens

reported by 14 employees with 4-15 years exp.

₹6 L/yr - ₹19.6 L/yr

12% more than the average Quality Professional Salary in India

View more details

What Siemens employees are saying about work life

based on 4.5k employees

75%

69%

47%

94%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Quality Professional - Complaint Handling

Siemens Limited

Job Role Insights

Job Description

Siemens Interview Questions & Tips

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People are getting interviews through

What people at Siemens are saying

5.0

Rating based on 3 Quality Professional reviews

Quality Professional salary at Siemens

What Siemens employees are saying about work life

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