Inside sales professional

Customer Interaction Tele calling:

• Conduct daily tele calling to customers to:
• Follow up on quotations, proposals, and pending inquiries
• Provide updates on orders and delivery schedules
• Identify new sales opportunities and gather customer feedback
• Maintain a structured call log to track conversations, outcomes, and follow-up actions
• Sales Support Order Management:
• Prepare and issue quotations, proposals, and pricing for low-voltage switchgear solutions in line with customer requirements and company standards
• Process orders, ensuring accurate configuration and compliance with technical specifications and commercial terms

Relationship Management:

• Act as the primary point of contact for customers, responding promptly to inquiries and resolving issues efficiently
• Build and maintain strong relationships with existing and potential customers to enhance customer loyalty
• Technical Expertise:
• Assist customers in selecting appropriate low-voltage switchgear products and solutions based on their applications
• Collaborate with the regional service team to address technical challenges and offer customized solutions

Collaboration Coordination:

• Work closely with the service sales, BA, BD, and logistics teams to ensure seamless execution of orders

Market Product Knowledge:

• Stay updated on industry trends, competitor activities, and advancements in low-voltage switchgear technology
• Provide insights and feedback to the product development and marketing teams to improve offerings
• Reporting Analysis:
• Maintain accurate records of telecalling, sales activities, and customer interactions
• Prepare regular reports on sales performance, market trends, and customer feedback
• Contribute to achieving the teams sales targets and KPIs

Key Qualifications:

• Education: Diploma / bachelors degree in electrical / Electronic Engineering or a related field / MBA
• Experience: 2-4 years of experience in sales, sales support, tele calling, or technical support for electrical products, preferably low-voltage switchgear

Technical Skills:

• Strong understanding of low-voltage switchgear products and applications
• Proficiency in CRM tools, SAP, and MS Office (Excel, Word, PowerPoint)

Soft Skills:

• Excellent communication, tele calling, and interpersonal skills
• Language Proficiency: Strong communication skills with fluency in English
• Strong presentation and communication skills over phone and video calls are a must
• Customer-focused mindset with a proactive approach to problem-solving
• Analytical Prowess: Strong analytical skills with the ability to acquire expertise and gain insights to challenge and support customers effectively