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Service Now Support Professional
Siemens
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions.
First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).
Communication with user s community
Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).
Transfer of the incident to the next escalation-level, incl. involvement of DevOps Developer team OR interface providers (SAP Support) when required.
Creation of Backend and End-User Self-help Knowledge Articles for raised incidents to ensure better support on re-occurring incidents.
Creating and running basic scripts to resolve Incidents.
Key Skills
Fluent English skills, both written and verbal
Excellent communication skills in multi-provider environment
Previous work experience in ServiceNow ITSM environment (2+ years)
Management soft skills to take lead on High priority incidents when it occurs
Strong Analytical skills for troubleshooting
Scripting experience is at an advantage
Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management)
This position requires work during some weekends. Will be clarified during interview.
Key Trainings and Certifications
ServiceNow Fundamentals
ServiceNow Certified System Administrator (CSA) - preferred
ITIL Foundation (V3/V4) - preferred
We offer:
Exciting work in international corporation
Attractive carrier path in area of ServiceNow (possible development/consultant roles)
We provide necessary tools.
Remote or hybrid work
Employment Type: Full Time, Permanent
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based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Employee Engagement Hybrid and Remote Work Options Health & Wellness Career Development
Submitted by Employees
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