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Siemens

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4.1

based on 4.7k Reviews

722 Siemens Jobs

Service Now Support Professional

Siemens Limited

4.1

based on 4.7k Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Service Now Support Professional

Siemens

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Backend CSA CCTV Monitoring SAP Support ITSM

+ 2 more

Job Description

Responsibilities:

Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions.

First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).

Communication with user s community

Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).

Transfer of the incident to the next escalation-level, incl. involvement of DevOps Developer team OR interface providers (SAP Support) when required.

Creation of Backend and End-User Self-help Knowledge Articles for raised incidents to ensure better support on re-occurring incidents.

Creating and running basic scripts to resolve Incidents.

Key Skills

Fluent English skills, both written and verbal

Excellent communication skills in multi-provider environment

Previous work experience in ServiceNow ITSM environment (2+ years)

Management soft skills to take lead on High priority incidents when it occurs

Strong Analytical skills for troubleshooting

Scripting experience is at an advantage

Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management)

This position requires work during some weekends. Will be clarified during interview.

Key Trainings and Certifications

ServiceNow Fundamentals

ServiceNow Certified System Administrator (CSA) - preferred

ITIL Foundation (V3/V4) - preferred

We offer:

Exciting work in international corporation

Attractive carrier path in area of ServiceNow (possible development/consultant roles)

We provide necessary tools.

Remote or hybrid work

Employment Type: Full Time, Permanent

Read full job description

Siemens Interview Questions & Tips

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What people at Siemens are saying

What Siemens employees are saying about work life

based on 4.7k employees

75%

68%

47%

94%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Service Now Support Professional

Siemens Limited

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