Senior Branch Manager

Purpose of the role

1. To assign and direct all work performed in the branch and to supervise all areas of operation.
2. Foster a positive environment and ensure customer satisfaction and proper branch operation.

Scope of Work

1. Monitor individual performance of each employee, continuously work to maximize productivity
2. Reduction of delinquent portfolio in the assigned buckets esp. Fresh bounce cases.

3. 0-12 MOB and even 13-24 MOB or more bounce cases collections with focus and efforts on 100% collections efficiency. It will be communicated to employee as per requirement of the organization from time to time.

4. Focus on digitization and support all the initiatives related to sales and even other processes digitization.

5. Cash management to be done as per SHDFC policy with full integrity.

6. Focus on overall performance by keeping branch balance score card into mind and ensure the support and contribution to have overall performance.

7. To create new DSAs and if required manage the existing relationships of DSAs / Corporate DSAs / Lead Partners This will be communicated and advised basis requirement of business by your seniors / HOD.

8. Affordable housing builders / brokers tie-ups and manage the relationship to generate quality home loan leads.

9. Keep updating with latest SHDFC policy, product, pricing and process to ensure better results.

10. Keep sharing competition details and feedback to seniors / HOD.

11. Ensure to share the true and accurate information about the customer, property, seller etc. to ensure transparent practices.

12. Lead management, WIP files tracking, Reject Review, SUD files tracking, Timely part disbursements or new disbursements, timely transaction and cheque release of customers and also support for timely PDD collection.

13. Resolve the instrument not available cases within timelines

14. Work as per First Time Right (FTR) from Login to Disbursement for good customer service and best possible TAT.

1. Developer Level tie-ups and promotions at developer sites
2. Executing Branding / Marketing activities in the catchment area through the team
3. Plan and Execute Marketing Activities in the region to increase brand visibility
4. Training of manpower for quality input.

Responsibilities

1. Direct all operational aspects including distributing operations, customer service, human resources, administration and sales.
2. Assess local market conditions and identify current and prospective sales opportunities.
3. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
4. Stay abreast of competing markets and provide reports on market movement and penetration.
5. Bring out the best of branch’s personnel by providing training, coaching, development and motivation.

Competencies

1. Excellent Selling and Persuasion skills with confidence to engage customers.
2. Good Communication skills to communicate
3. Should be able to manage teams across his / her area
4. Language - English, Regional Language and Hindi desirable
5. Excellent Relationship Management Skills to work with partners
6. Computer proficient – Word / Excel / e-mail / Web based system
7. Pleasant & well-groomed personality.