E-commerce Executive

Roles and responsibilities:

Product Listing & Catalog Management:

Create, update, and optimize product listings on the ecommerce platform.

Ensure accurate product descriptions, images, pricing, and inventory levels.

Manage product categories and optimize product visibility for better sales performance.

Order Processing:

Monitor and manage online orders, ensuring timely fulfillment and shipment.

Resolve customer order issues, returns, and exchanges in a professional and efficient manner.

Sales & Performance Monitoring:

Analyze online sales data and track KPIs (Key Performance Indicators) to assess performance.

Develop and implement strategies to increase conversions, average order value, and customer retention.

Run and manage promotional campaigns and discounts to drive sales.

Customer Support & Relationship Management:

Handle customer queries, concerns, and complaints via chat, email, or phone.

Provide exceptional customer service to enhance customer satisfaction and loyalty.

Monitor customer feedback and reviews to improve the online shopping experience.

Website & User Experience Optimization:

Work closely with the web development team to ensure the website is user-friendly, responsive, and free of errors.

Monitor website performance and identify areas for improvement in terms of navigation, speed, and functionality.

Inventory Management:

Maintain up-to-date inventory levels and ensure proper stock levels to meet demand.

Collaborate with suppliers and warehouse teams to manage stock replenishment and availability.

Reporting & Analytics:

Generate and analyze reports on sales, traffic, conversion rates, and customer behavior.

Provide insights and recommendations to improve the ecommerce performance.

Collaboration with Marketing Team:

Coordinate with the marketing team to run digital marketing campaigns, including email marketing, social media, and paid ads.

Help create promotional content for social media and newsletters to increase brand visibility and drive traffic to the site.