Department Manager

Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Setting the floor

• Plannogram Communication - To ensure availability of updated and approved Plannogram
• Floor presentation compliance
• Ensuring merchandise is stacked properly for customers at all times
• Communicating, maintaining and replenishing the VM Plan.
• Interface with house keeping and maintenance

Manpower Planning

• Making schedule and allocating manpower.  (Using customer assistance requirement and CE pattern as bases)
• Ensuring manpower availability on the floor and cash tills at all times
• Leave plan creation and sanctioned
• Comp. Off control.  No comp off to be taken after 15 days
• Scheduling breaks
• Compliance Manpower movement is checked twice a day

Inventory Management

• Track top five styles in every sub department
• Methods of exposing the top 5 styles
• Records results
• PICS

Setting and achieving the sales objectives

• Focus on maximisation of Private brands sales.
• Converting value into Unit targets
• Developing sales plan to achieve the targets
• Communicating the plan and targets
• Monitoring of the targets
• Feedback to Merchandisers
• Ensuring picking accuracy and timeline for online orders

Increasing Loyalty Base

• Maximizing the first citizen enrollments
• Push maximum number of app downloads in the store.

Customer Care

• Customer assistance management
• Seeking feedback actively
• Active interface with the customers and detailed feedbacks to be taken for ares of improvement.
• Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Product Knowledge

• To ensure all CCAs are trained in basic product knowledge and fashin guide test.  Reviews continuously.
• New product information communication to all CCAs
• Training team members on mobile app usage and features (FAB).

Team Management

• Motivating CCAs
• Focus the team to achieve targets
• Identifying developmental needs
• Training the team

Competition Survey

Check new trends and benchmark competition vis-à-vis SS.

Shrinkage control

Identify most pilfered categories and set up systems to reduce the pilferage