Workshop Manager

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing, and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates
• Manage inward goods, checking quantities, dispatching goods and receipting invoices.
• Regularly report progress on each job and quickly communicate delays or concerns with the Director Operations. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the Director Operations to respond to client s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client s needs and explain/demonstrate AMS s services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action.
• Develop and implement systems to record, file, and store information pertaining to client inquiries.
• Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.

Skills and Experience:

• Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.
• Strong interpersonal skills.
• Project management experience.
• People management skills.
• Quality and productivity focussed.