Quality Assurance Officer

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mso-font-charset:0; text-align:left; vertical-align:top; border-top:none; border-right:.5pt solid windowtext; border-bottom:.5pt solid windowtext; border-left:none; white-space:normal;} .xl232 {text-align:left; vertical-align:middle; border:.5pt solid windowtext; white-space:normal;} .xl235 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:.5pt solid windowtext; border-right:none; border-bottom:none; border-left:.5pt solid windowtext; white-space:normal;} .xl236 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:.5pt solid windowtext; border-right:none; border-bottom:none; border-left:none; white-space:normal;} .xl237 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:.5pt solid windowtext; border-right:.5pt solid windowtext; border-bottom:none; border-left:none; white-space:normal;} .xl238 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:none; border-right:none; border-bottom:.5pt solid windowtext; border-left:.5pt solid windowtext; white-space:normal;} .xl239 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:none; border-right:none; border-bottom:.5pt solid windowtext; border-left:none; white-space:normal;} .xl240 {color:windowtext; font-size:9.0pt; font-family:Tahoma, sans-serif; mso-font-charset:0; text-align:left; vertical-align:middle; border-top:none; border-right:.5pt solid windowtext; border-bottom:.5pt solid windowtext; border-left:none; white-space:normal;} Role NameOfficer - Quality AssuranceRole Description Comply with company quality assurance standardsRole purpose1.Make sure all products and processes comply with safety standards
2.Investigate complaints to identify how an issue occurred and suggest ways to stop it happening again,
3.Conduct quality audits on services is being provided to customer.
4.Develop improved standards and protocols for implementation across all service centers.
5.Identify training needs and take action to ensure companywide compliance.Job HolderResponsibilities HeadsKRA (Key Result Areas)KPI (Key Performance Indicators)QualityMapping business requirements and coordinating in developing and implementing QMS processes in line with pre-set guidelines; spearheading process No of Non- compliance reportsEstablish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required.No. of process revision occurred.Implement new quality processes and systems where appropriate.
Analyse data to identify areas for improvement in the quality system recommend and monitor corrective and preventive actionsProcess improvementImplement of 5S, maintain standard across all WE service centers within limited time period.As per Plan & No. of non- compliance CostInvestigate customer complaints and non-conformance issues & VOC, collect and compile statistical quality dataNo of PPMWork to prevent non-conformances, customer complaints, VOC reduction of customer complaintHandle consumer concerns related to product & service , with customer complaint system. FMEA improve NPSDevelopment & Delivery Develop the Quality Management System, updating procedures and train team members where requiredProcess improvementprepare reports to communicate outcomes of quality activitiesNo of PPMMISPreparation of MIS weekly, fortnightly and monthly for internal customers' and share time to time. Active involvement to improve replacement process to bring down process time for replacement. Plan vs. achievementPeople Identify training needs and organize training to meet quality standards
People reviewNo of training conductREQUIREMENTSKnowledge 1.Deep knowledge of quality assurance terminology, methods, and tools,
2.Excellent analytical, problem-solving, and decision-making skills
3.Computer skills, including database managementExperience & Package2-3 years in Quality DepartmentSkillsknowledge of 7 QC tools,KAIZEN.5WHY-WHY,5S,FMEA , QMS training programQualificationB.Tech [Automobile/Mechanical]Role & responsibilities

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