Senior Executive - Customer Service

Job Purpose: This role will support Customer Service & Daily Coordination by managing customer queries, issues, and complaints. The position will coordinate business activities between vendors, customers, and internal teams, ensuring smooth operations for both import and export shipments. The incumbent will work closely with the Sales Team, Operations, and Accounts departments to ensure efficient handling of shipments, timely responses, and high customer satisfaction. This position will also be responsible for managing daily reports and ensuring alignment with external stakeholders like CHA and transporters.

Key Responsibilities:

• Coordinate with the Sales Team, Customers, Operations, and Accounts departments.
• Provide exceptional customer service and coordination with a focus on accuracy and timely responses.
• Manage end-to-end shipment execution (import and export).
• Ensure alignment with CHA for documentation, checklist, and filing of shipping bills and bills of entry.
• Collaborate with transporters for container pickups, delivery, and vehicle placement at factories.
• Align with Shipping Lines and customers for sharing and receiving shipment documents.
• Coordinate with internal teams and vendors to ensure smooth shipment handling.
• Maintain daily DSR and match it with CHAs DSR for accuracy.
• Resolve customer queries and complaints efficiently to ensure overall satisfaction.

Qualification:

• Must be a graduate.
• Proficient in reading and writing English.

Skill Requirements:

• Strong understanding of customs principles and shipment documentation.
• Ability to manage customer relationships and resolve issues promptly.
• Familiar with the end-to-end shipment process and coordination with multiple departments.

f this position interests you, email your updated profile on career@hindterminals.com with following details viz

1. Current Company

2. Current Designation:

3. Reporting to: (Job Title)

4. Total work Exp:

5. Qualification:

6. Current Location:

7. Notice period