Customer Service Cum Operations (Freight Forwarding)

Responsibilities:

Act as the primary point of contact for customers regarding ocean freight shipments.
Provide timely updates on shipment status, address queries, and resolve issues to ensure customer satisfaction.
Build and maintain strong client relationships through effective communication and service delivery.
Coordinate with customers to understand their shipping requirements and offer tailored solutions.
Handle end-to-end operational activities for ocean freight shipments, including booking, documentation, and coordination with carriers, customs, and other stakeholders.
Ensure compliance with regulatory requirements, customs clearance, and company policies.
Collaborate with internal teams (sales, last-mile delivery, etc.) to ensure seamless execution.
Identify areas for process improvement to enhance efficiency and reduce operational costs.
Implement best practices in ocean freight operations and client servicing.
Prepare and verify shipping documents such as bills of lading, invoices, and packing lists.
Maintain accurate records of shipments, customer communications, and operational data.
Generate reports on key operational metrics, shipment statuses, and customer feedback.
Handle escalations related to shipment issues and coordinate with stakeholders to resolve them promptly.
Provide insights and recommendations to prevent recurring operational issues.

Desired Profile:

Bachelors degree (preferably in Supply Chain Management, Logistics, Business Administration, or a related field).
1–3 years of experience in ocean freight operations or logistics (preferred).
Strong understanding of ocean freight processes, international trade, and customs regulations.
Excellent communication and interpersonal skills.
Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with logistics/ERP software.
Problem-solving attitude with attention to detail and multitasking abilities.
Ability to thrive in a fast-paced and dynamic work environment.