Front Desk Receptionist

Job Summary

We are seeking a professional and personable Front Desk Receptionist to join our dynamic real estate team. The ideal candidate will be the first point of contact for our clients, offering exceptional customer service while efficiently managing administrative tasks such as bookings, scheduling, and coordination.

Key Responsibilities

1. Client Reception and Interaction
• Greet clients and visitors warmly, ensuring a welcoming atmosphere.
• Address client inquiries in person, via phone, or email in a professional and timely manner.
• Direct clients to the appropriate team members or departments.
2. Administrative Duties
• Schedule and manage client meetings, and booking appointments.
• Maintain and update office records, client databases, and filing systems.
• Assist in compiling and summarizing customer-focused data and reports as needed.
• Attending to and fulfilling the requirements of directors.
3. Office Coordination
• Manage the front desk area, ensuring it remains organized and presentable.
• Handle incoming and outgoing mail, packages, and courier services.
• Order office supplies and maintain inventory levels.
4. Communication Support
• Act as a liaison between clients and real estate agents, ensuring clear and prompt communication.
• Assist with follow-ups and reminders related to client appointments.

Must-Have Skills

• Customer Service Skills: Excellent interpersonal skills to create a welcoming and professional experience for clients.
• Communication Skills: Strong verbal and written communication to interact effectively with clients and team members.
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Technical Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn CRM or property management software.
• Attention to Detail: High level of accuracy in managing schedules, documents, and client information.
• Time Management: Efficiently manage appointments, bookings, and administrative tasks.
• Problem-Solving Skills: Ability to handle unexpected situations and resolve issues calmly and effectively.
• Professionalism: A polished and professional demeanour in appearance, communication, and behaviour.

Qualifications

• Proven experience in a receptionist, administrative, or customer service role (experience in real estate is a plus).
• Graduate + diploma or equivalent (additional qualifications in administration is advantageous).

Key Attributes

• Friendly and approachable personality.
• Proactive and self-motivated.
• Team-oriented with a positive attitude.