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17 Shadowfax Technologies Jobs

Hub Incharge

1-6 years

₹ 2.5 - 3.25L/yr

Mau, Haldwani, Baghpat

4 vacancies

Hub Incharge

Shadowfax Technologies

posted 13d ago

Job Role Insights

Flexible timing

Job Description

Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

Rider Management

Providing training to rider partners & grooming

Conducting huddle for rider partners on daily basis

Managing & monitoring the performance of each rider to improve their performance

Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases

To drive discipline of the safety & hygiene of rider partners

Workforce Management

Rider Attrition & attendance management

Managing the performance of TLs in hub- providing feedback & inputs for improvement

Ensure Career Progression for the TLs working in your hub

Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc

Managing & clearance of pendency shipments present in the hub

Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation

Check the dashboard frequently for reconciliation of shipments done by TLs

Ensure 100% Inventory Reconciliation on daily basis

Identify the short or excess shipments in the hub

Take action on any kind of fraud or theft of shipment

Hub Layout Management

Bifurcation of the hub according to the hub activities

Implementation of 5S in hub for maintaining the hub layout

Ensuring that FIFO is done in a designated space

Designated space of internet, housekeeping, stationery, shipments & inventory

Maintaining good relationship with the owners & neighbors

Escalation Management

Managing the LH/DC volume & vehicle escalations

Resolving Rider Payout issue

IT, stationery, inventory issue to be managed

Managing the escalations raised against the hiring

Customer Escalation management within TAT

CCTV footage to be shared with the DC team for short/excess shipment

Sharing call recordings for MDND cases

Operational Excellence

Cash Management (Petty Cash & COD)

Loss Management (Damage/Product Swap/Potential Loss)

Hub Open House Activity (Weekly or Monthly)

Reducing the fake remarks

Closure of MDND cases

Control on Delivered to cancel shipments

Daily reconciliation & depositing of COD amount

Skills required- Link

  1. Operational Excellence
  2. Problem Solving
  3. Communication Skills
  4. Workforce Management
  5. Business Leadership

Employment Type: Full Time, Permanent

Read full job description

Shadowfax Technologies Interview Questions & Tips

Prepare for Shadowfax Technologies HUB Incharge roles with real interview advice

What people at Shadowfax Technologies are saying

3.4
 Rating based on 82 HUB Incharge reviews

Likes

I am delighted to have worked for this organisation; I have learnt a great deal here, and it is a rapidly rising company.

  • Company culture - Good
Dislikes

My first issue is concerning the Area Manager's They are not allowing me to feel free and communicate my doubts and blunders. The second point is concerning salary, which is my main concern. 16k is not the ideal package for HUB INCHARGE, and there is no other person to assist me, such as a team lead or assistant team lead, with loadi..Read More

  • Salary - Poor
  • +3 more
Read 82 HUB Incharge reviews

HUB Incharge salary at Shadowfax Technologies

reported by 196 employees
₹2 L/yr - ₹5.4 L/yr
24% less than the average HUB Incharge Salary in India
View more details

What Shadowfax Technologies employees are saying about work life

based on 1.4k employees
58%
58%
46%
88%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Shadowfax Technologies Benefits

Work From Home
Soft Skill Training
Job Training
Health Insurance
Team Outings
Cafeteria +6 more
View more benefits

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