Manager IT Operations

Role & responsibilities

• Manage the End User Support services with the team of Engineers deployed at Multiple Locations providing Onsite and remote Support .
• Support and coordinate installation, and connectivity of computer systems and network infrastructure to ensure the stable Business functions and continuity of operations. Manages End User support staff in a region that develop, configure, maintain, support, and optimize all new and existing network hardware, software, and communication links.
• Support and coordinates installation of in-house and remote hardware and software across the organizations network.
• Ensures that project/department milestones/goals are met and adhering to approved timelines and facilitating approvals and development for global and local teams.
• Ensures that standards and procedures are followed during design and implementation of IT systems and applications.
• Coordinates with other IT teams and vendors to implement technologies and resolve Level 3 break-fix incidents and issues:
• Resolution of network connectivity issues and outages;
• Installation and configuration of LAN/WAN network circuits and appliances;
• Data acquisition in support of company projects during mergers and acquisitions;
• Site review and documentation;
• Fix, imaging, installation and configurations of end-user hardware, software and OS- Server hardware, software, OS and protocols;
• Active directory access and permissions;
• Vendor technologies;
• Networking appliances;
• Mobile devices.
• Business applications .