filter salaries All Filters (1)

Clear all

287 SFDC Jobs in Bangalore / Bengaluru

Customer Service Specialist I

2-4 years

Bangalore / Bengaluru

Customer Service Specialist I

TE Connectivity

posted 7hr ago

Job Role Insights

Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.


Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Objective :

Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.



Roles and Responsibilities

Deliver extraordinary customer experience by providing our customer with world class customer service
Respond promptly to customer inquiries via phone, email.
Provide detailed information about products, services, and order status.
Resolve customer complaints and issues efficiently and professionally.
Process customer orders accurately and efficiently.
Track order progress and ensure timely delivery.
Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
Serve as the primary point of contact between customers and the manufacturing team.
Communicate any changes in order status, delays, or issues to customers promptly.
Prepare and deliver order confirmations, shipping notifications, and other relevant information.
Maintain accurate and up-to-date customer records and order documentation.
Generate regular reports on order status, customer interactions, and other relevant metrics.
Identify trends and provide insights to improve customer service processes.
Identify and troubleshoot issues related to orders, deliveries, and product quality.
Gather customer feedback and suggest improvements to products and services.
Participate in team meetings and training sessions to stay updated on products and processes.
Assist in the development and implementation of customer agreement and procedures.



Skills

Any Bachelors/ Business degrees or equivalent experience
Comfortable with Night Shift
SAP knowledge
Supply chain knowledge
SFDC experience (added advantage)



Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Specialist roles with real interview advice

What people at TE Connectivity are saying

3.3
 Rating based on 6 Customer Service Specialist reviews

Likes

Absolutely nothing

Dislikes

Work process, people, work atmosphere...especially Gurgaon location is the worst office.....people are very unprofessional and the seniors treat you as slave

  • Salary - Bad
  • +6 more
Read 6 Customer Service Specialist reviews

Customer Service Specialist salary at TE Connectivity

reported by 40 employees with 2-9 years exp.
Lock Unlock
₹5.1 L/yr - ₹10.5 L/yr
71% more than the average Customer Service Specialist Salary in India
View more details

Compare TE Connectivity with

Amphenol

4.3
Compare

Molex

3.9
Compare

Corning Technologies

4.4
Compare

Belden

4.1
Compare

Hubbell

4.2
Compare

Rosenberger Electronic

4.1
Compare

Flex

4.0
Compare

Foxconn

3.9
Compare

Dixon Technologies

4.0
Compare

ECIL

4.2
Compare

Wistron

3.9
Compare

Secure Meters

4.1
Compare

Navitasys India

4.2
Compare

Vertiv

4.0
Compare

Centum Electronics

3.8
Compare

SFO Technologies

3.4
Compare

Jabil Circuit India

4.0
Compare

Syrma SGS Technologies

4.2
Compare

Flash Electronics

3.6
Compare

DBG Technology

3.8
Compare

Similar Jobs for you

Customer Service Specialist at TE Connectivity India Private Limited

Noida

2-4 Yrs

₹ 4-6 LPA

Customer Service Specialist 2 at TE Connectivity India Private Limited

Pune

3-7 Yrs

₹ 5-9 LPA

Renewal Specialist at Magnamious

Mumbai

2-5 Yrs

₹ 4-7 LPA

Customer Service Specialist at Keysight Technologies

Gurgaon / Gurugram

4-9 Yrs

₹ 6-11 LPA

Training Manager at Cameo Corporate Services

Chennai

2-3 Yrs

₹ 2.5-3.75 LPA

Customer Service Specialist at INVITROGEN BIOSERVICES INDIA PRIVATE LIMITED

Bangalore / Bengaluru

3-5 Yrs

₹ 5-7 LPA

Customer Service Associate at TE Connectivity

Bangalore / Bengaluru

2-7 Yrs

₹ 3-6.5 LPA

Customer Service Specialist at Mind Mauji

Gurgaon / Gurugram

2-3 Yrs

₹ 3-4 LPA

Customer Service Specialist at Diensten Tech Limited

Hyderabad / Secunderabad

1-3 Yrs

₹ 2-5 LPA

M Pharm at Baby Sure Global

Lucknow, Jaipur + 1

2-6 Yrs

₹ 2-4.5 LPA

Customer Service Specialist I

TE Connectivity India Private Limited

2-4 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

2-4 Yrs

Bangalore / Bengaluru

6d ago·via naukri.com

12-16 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

7-12 Yrs

Hyderabad / Secunderabad, Ahmedabad, Bangalore / Bengaluru

19hr ago·via naukri.com

3-6 Yrs

Bangalore / Bengaluru

9d ago·via naukri.com

System Validation Engineer

Capgemini Technology Services India Limited

2-6 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

5-8 Yrs

Mumbai, Pune, Bangalore / Bengaluru

16d ago·via naukri.com

5-7 Yrs

Mumbai, Pune, Bangalore / Bengaluru

16d ago·via naukri.com

8-13 Yrs

Mumbai, Pune, Bangalore / Bengaluru

17d ago·via naukri.com

3-6 Yrs

Bangalore / Bengaluru

13d ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Browse jobs

Discover jobs you love

REVIEWS

Samsung

No Reviews

REVIEWS

IIFL Finance

No Reviews

LIST OF COMPANIES

Domino's Pizza

Overview

COMPANY BENEFITS

Apple

No Benefits

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent