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Sfatec

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5.0

based on 2 Reviews

11 Sfatec Jobs

Customer Relations Professional

SFATEC PRIVATE LIMITED

5.0

based on 2 Reviews

0-3 years

Chennai, Bangalore / Bengaluru

1 vacancy

Customer Relations Professional

Sfatec

posted 14d ago

Job Role Insights

Key skills for the job

Digital Marketing Operations Creativity Business Development CRM General Management

+ 5 more

Job Description

SFATEC PRIVATE LIMITED is looking for Customer Relations Professional to join our dynamic team and embark on a rewarding career journey

Customer Interaction: Engage with customers through various channels including phone calls, emails, live chat, and in-person meetings
Promptly respond to customer inquiries, resolve complaints, and provide product/service information
Relationship Management: Build and maintain strong relationships with customers by understanding their needs, preferences, and concerns
Proactively identify opportunities to enhance customer experience and loyalty
Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner
Escalate complex issues to appropriate departments for further assistance and follow up to ensure resolution
Feedback Collection: Gather feedback from customers regarding products, services, and overall experience
Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction
Documentation: Maintain accurate records of customer interactions, transactions, complaints, and resolutions
Use customer relationship management (CRM) software or other tools to track customer data and communication history
Communication: Communicate product updates, promotions, and relevant information to customers
Keep customers informed about the status of their inquiries or requests
Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience
Share customer insights and feedback to support business improvement initiatives
Training and Development: Stay updated on product knowledge, customer service best practices, and industry trends
Participate in training sessions and workshops to enhance skills and knowledge relevant to the role