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Premium Employer

ServiceNow

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4.1

based on 384 Reviews

96 ServiceNow Jobs

Pipeline - ServiceNow Senior Technical Architect - Employee Workflows

ServiceNow

4.1

based on 384 Reviews

9-11 years

Bangalore / Bengaluru

1 vacancy

Pipeline - ServiceNow Senior Technical Architect - Employee Workflows

ServiceNow

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Healthcare Procurement Financial Services Service Delivery Management Professional Services

+ 3 more

Job Description

What you get to do in this role:

The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Employee Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver ServiceNow Employee Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Employee Workflows

Qualifications

To be successful in this role you have: