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Customer Advisory & Business Consulting Specialist
2-6 years
Gurgaon / Gurugram
1 vacancy
Customer Advisory & Business Consulting Specialist
ServiceNow
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strategic Customer Engagements: Support strategists to conduct discovery workshops, understand customer business objectives, challenges, and industry trends.
- Solution-Oriented Analysis: Develop strategic recommendations tailored to customer goals, grounded in industry best practices and go-to-market insights.
- Impact-Driven Deliverables: Create business cases, roadmaps, and value propositions that help clients understand the full potential of solutions, driving alignment and action.
- Enhancing Advisory Services with Technology: Identify opportunities to integrate practical automation solutions into advisory work, making recommendations more efficient and actionable.
- Value Validation with Data AI: Support data-driven decision-making and validate value realization by using accessible AI tools (e.g., ChatGPT) and simple automation solutions to analyze and present data meaningfully.
- Thought Leadership Industry Engagement: Contribute to the team s consulting methodologies and frameworks, keeping them current with industry trends.
- Empower Sales Consulting Teams: Share consulting insights and approaches with internal teams, enabling a strategic approach to customer engagements.
- Experience: Approx. 5 years in business consulting with exposure to enterprise solutions, automation, Generative AI and automation tools. Computer Science / AI e
Employment Type: Full Time, Permanent
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ServiceNow Benefits
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