All Filters
(1)159 Servicenow Jobs in Chennai
Hiring For Technical Helpdesk (SNOW/JIRA)
Cognizant
posted 16hr ago
Job Role Insights
Key skills for the job
Job Description
- 2+ years of experience working in an inbound technical customer support environment
- Excellent Fluency in English.
- Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
- Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
- Should possess excellent customer service skills.
- Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
- Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
- Familiarity with reporting and analysis, especially MS Excel and Tableau.
- Meticulous attention to detail and a commitment to quality.
- Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable.
- Bachelor's degree or higher preferred.
- Willing to work in 24/7 environment with rotational week offs.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technician roles with real interview advice
What people at Cognizant are saying
Technician salary at Cognizant
Unlock 
Compare Cognizant with
TCS
Infosys
Wipro
Accenture
Capgemini
Tech Mahindra
IBM
Deloitte
Amazon
PwC
Persistent Systems
Ernst & Young
DXC Technology
HCLTech
Virtusa Consulting Services
KPMG India
Zoho
Nagarro
Oracle
5-10 Yrs
Pune, Chennai, Bangalore / Bengaluru
20-30 Yrs
Chennai, Bangalore / Bengaluru
Recently Viewed
JOBS
Browse jobs
Discover jobs you love
JOBS
Browse jobs
Discover jobs you love
JOBS
IBM
No Jobs
JOBS
Insidea
No Jobs
REVIEWS
Infidigit Consultants
No Reviews
SALARIES
iEnergizer
REVIEWS
Beyond Key Systems
No Reviews
REVIEWS
GBIM Technologies
No Reviews
REVIEWS
Techify Solutions
No Reviews
