ITAM Content Analyst

What you get to do in this role:

• Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests and issues reported by various stake holders, including customers.
• Interpreting licensing/contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a world-class quality content library.
• Understand the overall ServiceNow ITAM product suite features, workflow and utilize the knowledge gained from past experience in auditing ITAM content to ensure a world-class quality ITAM content library.
• Manage IT Products SKU information and multiple catalogues
• Creating and updating ITAM content-related process documents
• Review contents curated by team, where required, as part of internal content review process
• On a regular basis, auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
• Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
• Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
• Creation of various content entities whenever required.
• Collaborate with team members and different stake holders in a fast-moving and aggressive work environment, which helps our customers get world-class quality software and hardware content