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based on 365 Reviews

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102 ServiceNow Jobs

Sr Customer Success Manager

6-7 years

Hyderabad / Secunderabad, Ahmedabad

1 vacancy

Sr Customer Success Manager

ServiceNow

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Job Description
What you get to do in this role:
The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNows best practices, innovations, and capabilities to help customers achieve their goals.
  • You will oversee the engagement and outcomes for customers in your portfolio
  • Ensure customers are technically healthy and on the most recent version of our product
  • Leverage existing Success Plays to assist customers, but also assist new Success Plays
  • Work with customers to create new use case/success stories
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Guide other ServiceNow teams to address customer issues
  • Oversee projects identified by leaders
  • Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
  • Minimum 7 years of related work experience; OR equivalent work experience
  • Creativity with comfort running projects independentl

Employment Type: Full Time, Permanent

Read full job description

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What people at ServiceNow are saying

Senior Customer Success Manager salary at ServiceNow

reported by 2 employees with 6 years exp.
₹11.5 L/yr - ₹14.7 L/yr
39% less than the average Senior Customer Success Manager Salary in India
View more details

What ServiceNow employees are saying about work life

based on 365 employees
85%
89%
76%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ServiceNow Benefits

Submitted by Company
Insurance, Health & Wellness Benefits
Financial & Retirement Benefits
Perks & Discounts
Annual Professional Growth Support
Family & Parental Benefits
Generous Vacation & Time Off
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Food
Job Training
Gymnasium +6 more
View more benefits

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ServiceNow Hyderabad / Secunderabad Office Location

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Hyderabad Office
Service Now, Level 3, Block C, iLabs Centre, Inorbit Mall Road, Madhapur Hyderabad
Telangana 500081

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