Technical Curriculum Developer

What you get to do in this role:

• Determine how best to educate our customers, partners, and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices.
• Conduct interviews/learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
• Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials.
• Execute on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids and recorded formats.
• Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
• Review feedback and refine course materials based on feedback to support instructor and learner needs.
• Develop and manage delta updates to courseware and marketing documentation to ensure up-to-date knowledge throughout each release of the ServiceNow platform.
• Provide train-the-trainer sessions for internal subject matter experts (SMEs).
• Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing ServiceNow platform knowledge.
• Manage instructional design projects from inception to completion, providing leadership, project coordination, and cross-functional collaboration with work teams throughout ServiceNow.
• Travel up to 20% (worldwide) per year.