Rosemallow Technologies - ServiceNow Developer - ITSM Module (3-5 yrs)

Job Description :

Required Skills & Qualifications :

- 3+ years of ServiceNow experience, with a strong focus on ITSM and Discovery.

- Expertise in ServiceNow ITSM suite : Incident, Problem, Change, Knowledge, Service Catalog, etc.

- In-depth knowledge of ServiceNow Discovery : Configuration, MID Server setup, and troubleshooting.

- Strong experience with CMDB management and asset tracking.

- Proven ability to design and implement ServiceNow workflows, automations, and integrations.

- Scripting proficiency in JavaScript, Glide API, and ServiceNow development environment.

- Experience with REST/SOAP APIs and integrating external systems with ServiceNow.

- Strong understanding of ITIL best practices.

- Excellent problem-solving and communication skills.

- ServiceNow Certified System Administrator (CSA) or higher-level certifications (preferred).

Key Responsibilities :

ServiceNow Implementation :

- Configure and customize ServiceNow modules (Service Catalog, Incident, Change, Problem, etc.) to align with business processes.

- Design and implement workflows, scripts, and integrations to automate tasks and streamline processes.

- Create custom forms, reports, and dashboards to provide valuable insights.

Problem Solving and Troubleshooting :

- Diagnose and resolve complex technical issues related to ServiceNow configurations and integrations.

- Troubleshoot performance bottlenecks and optimize ServiceNow performance.

Client Engagement :

- Collaborate with clients to understand their business requirements and translate them into technical solutions.

- Conduct workshops and training sessions to educate clients on ServiceNow features and best practices.

Process Improvement :

- Analyze existing IT processes and identify opportunities for improvement using ServiceNow.

- Design and implement new processes to enhance efficiency and effectiveness.

Required Skills and Experience :

- 3+ years of hands-on experience as a ServiceNow Consultant or Developer.

- Strong proficiency in JavaScript, Glide Script, and GlideAjax.

- Solid understanding of Client Scripts, Business Rules, UI Actions, and UI Policies.

- Experience configuring and customizing core ServiceNow modules (Service Catalog, Incident, Change, etc.).

- Familiarity with ITIL processes and ServiceNow best practices.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.