Servicenow Business Analyst

• This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements.
• Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements
• Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation
• Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document
• Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements
• Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met
• Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning.

Primary Skills:

• Working experience as a Product Specialist or Business Systems Analyst for ServiceNow
• ITIL Foundations Certified v2 or v3
• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently
• Strong oral and written communication skills