ITSM&TRR/DR - Service Management

Bachelors degree in Computer Science or similar field; or equivalent work experience
4-7 years of relevant experience required.
Understanding of ITIL - Change, Incident, Problem, Knowledge Management
Experience working with a Server/NOC/Application support and troubleshooting
Strong analytic skills including ability to identify patterns and potential issues
Situation management and decision-making skills
Exceptional written and verbal communication skills.
Ability to multi-task and remain calm in critical situations
Detail oriented

Preferred Qualifications
Certifications preferred: ITIL Foundation Certification
Previous experience in a Critical/Major Incident Management role
Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence
Experience with event correlation and interpretation, utilizing various monitoring and troubleshooting tools (Dynatrace, SumoLogic)
Solid understanding of business functional areas, systems, and capabilities
Solid understanding of basic infrastructure design, operation and technical troubleshooting
Experience supporting applications within the Financial Services industry (e. g. broker-dealer, asset management, insurance, etc. ).