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Zensar Technologies
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Application Service Management - ITSM
4-6 years
Mumbai, Nagpur, Thane + 3 more
1 vacancy
Application Service Management - ITSM
Zensar Technologies
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin
- Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014
- Development experience in ITSM modules like change incident problem, work order, SRM, SLM
- Good to have hands on atrium core, comprehensive experience on Action request system
- Added advantage to have C#, Asp.net, Powershell skills
- Experience in Production Support (L2 support) and enhancement
- Good to have ITIL certification
- Strong in OOPS concept, designing and providing technical solutions
- Should be able to take ownership of solution provided and deliver it
- Should be able to gather requirements from customer and deliver independently
- Excellent communication skills both written and verbal
- Onboard Users on Remedy / Helix
- Migrate from Remedy (on-prem) to Helix (SaaS)
- Address Remedy / Helix Support Issues in a timely and efficient manner
- Proactively identify problem areas and suggest solutions
- Troubleshoot bugs in custom development
- Assist with innovative solutions to solve Business Problems using Remedy / Helix
- Build a stronger team with your presence
Employment Type: Full Time, Permanent
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Zensar Technologies Benefits
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical 
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