ITSM & TRR / DR - Service Management - Professional

 About The Role :: 


Bachelor's degree in Computer Science or similar field; or equivalent work experience
· 4-7 years of relevant experience required.
· Understanding of ITIL - Change, Incident, Problem, Knowledge Management
· Experience working with a Server/NOC/Application support and troubleshooting
· Strong analytic skills including ability to identify patterns and potential issues
· Situation management and decision-making skills
· Exceptional written and verbal communication skills.
· Ability to multi-task and remain calm in critical situations
· Detail oriented

Preferred Qualifications
Certifications preferred:ITIL Foundation Certification
· Previous experience in a Critical/Major Incident Management role
· Experience working with the following tools:MS Office, ServiceNow, Power BI, JIRA, Confluence
· Experience with event correlation and interpretation, utilizing various monitoring and troubleshooting tools (Dynatrace, SumoLogic)
· Solid understanding of business functional areas, systems, and capabilities
· Solid understanding of basic infrastructure design, operation and technical troubleshooting
· Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).