Service manager _Lighting(Tisva)_Hyderabad

• Responsible for Customer Complaint Management for the South & West region and Works with CRM

portal (Retail & institutional segment)

• One point contact for the south region customer complaint on premium rage lighting product.

• Handling the after sales service and technical delivery to site query.

• Spare management of Import & Domestic material for PAN India.

• Key role in NPD spares representing service side problem.

• Coordinating with abroad team for the spare, spare part code creation via. SAP.

• Updating the product feedback from market to quality team.

• Monitoring Periodic retail segment dealer point defective lamps inspections.

• Data handling for PAN India. Daily review with team and Data presentation monthly to management.