Service Manager

The Service Manager will be responsible for driving sales and operations along with growth within the service sector of Building Technologies in the assigned territory or customers. This role involves managing existing client relationships, generating new business, and ensuring the delivery of high-quality service solutions to meet customer needs.

Key Responsibilities:

Sales Business Development:

Identify and pursue new sales opportunities for service contracts and maintenance agreements in the assigned customer account.

Develop and implement strategies to achieve sales and operations targets and expand the customer base.

Maintain a robust pipeline of prospects and manage the entire sales and operations process from lead generation to contract negotiation, execution and maintenance including cash collection.

Push Sustainability and IOT related digital solutions to customers

Customer Relationship Management:

Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

Act as the primary point of contact for customer inquiries and service requests, addressing issues promptly and effectively.

Conduct regular follow-ups and service reviews with clients to ensure continued satisfaction and identify opportunities for additional services.

Service Offering Management:

Understand and effectively communicate the features and benefits of our service offerings, including Building Management Systems (BMS), Fire Safety, Security Surveillance, and associated technologies.

Prepare and present proposals and quotations tailored to customer requirements.

Collaborate with technical and operational teams to ensure service delivery aligns with client expectations and company standards.

Market Analysis Reporting:

Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.

Prepare and deliver regular sales forecasts, reports, and performance analysis to management.

Collaboration Coordination:

Work closely with internal teams, including engineering, operations, and support, to ensure seamless service delivery and customer satisfaction for securing new orders

Coordinate with Service project/operations managers and technical staff to address any service-related issues and provide timely resolutions.

Qualifications:

Educational Background:

Bachelor s degree in Business, Engineering, or a related field. Relevant certifications in sales or building technologies are a plus.

Experience:

Minimum of [10 - 15] years of experience in sales/Service Sales, preferably within the IBMS - Building Technologies sector.

Proven track record of achieving sales targets, operations management, execution skills including contractor management and managing customer relationships.

Skills:

Strong understanding of Building Technologies, including BMS, Fire Safety, Security Surveillance systems.

Excellent communication, negotiation, and interpersonal skills.

Ability to work independently and as part of a team, with strong organizational and time-management abilities.

Proficiency in Salesforce software and Microsoft Office Suite.

Other Requirements:

Willingness to travel as required. Includes regular customer meetings on daily basis.

Ability to understand and address complex customer needs and provide tailored solutions.

What We Offer:

Competitive salary and performance-based incentives.

Comprehensive benefits package, including health insurance and retirement plans.

Opportunities for professional growth and development within a leading company in Building Technologies