Manager ServiceNow

about Organization
A career in our Advisory Acceleration Center is the natural extension of PwC s leading global delivery capabilities

The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning

You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology

Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business



An essential and strategic part of Advisorys multisourced, multigeography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business

The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence

• Provide Leadership and expert knowledge of Service Now Application architecture to lead business and technology teams and facilitate collaborative development of technology strategy, roadmaps and practices
• Manage clients, complex projects, drive business requirement gathering, manage requirements scope
• Develop and configure applications using Service Now and build workflows and write automated scripts
• Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc
  
  
• Experience in designing, building and maintain Service Now Integrations with various Thirdparty tools
• Create and maintain design specifications, architectural diagram and process diagrams supporting platform application architecture
  
  
• Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices
• Provide support, guidance and mentor to development team during development and testing phase
• Translating business requirements into design specifications, code and applications
• Encourage and develop effective communication and teamwork between the developers, onshore and business stakeholders
• Provide inputs to create agile stories based on job requirements

Position Requirements

• At least 5+ years of experience on Service Now Platform in modules like ITSM , HRSD, GRC, ITAM etc
• Proven track record of leading ServiceNow implementation projects in a consulting environment
  
  
• Excellent project management skills, including experience with Agile methodologies
  
  
• Strong problemsolving skills, with the ability to think strategically and deliver innovative solutions
  
  
• Demonstrated leadership abilities, with experience in managing and mentoring a team
  
  
• Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships at all levels
  
  

• Bachelor s degree Technology and/or Management (Business Administration) specialization

• 9 14 years relevant experience in IT, Digital and Cloud in consulting or technology function of industries
• ServiceNow certifications (e
  
  g
  
  , Certified Implementation Specialist, Certified Application Developer) are highly desirable
  
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• ITILv4