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2 GlaxoSmithKline Pharmaceuticals Service Manager Jobs
Service Manager-Veeva Quality Vault
3-9 years
Bangalore / Bengaluru
1 vacancy
Service Manager-Veeva Quality Vault
GlaxoSmithKline Pharmaceuticals
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead a team of high performing individuals who provide service management, oversight and interface with the strategic supplier and GSC Quality D&T.
- Oversee provision of all L2/L3 incident management, problem management, change management and fulfil the ITSM role.
- Serve as the primary operations escalation contact for Global Business Units
- Transform the ways of working from a project-based to a product-based organization, ensuring we maintain excellence in service management and operations.
- Analyse and review actual service performance against agreed SLA and OLA measures, including internal GSK metrics and external metrics with vendors (Veeva, Accenture)
- Lead continuous improvement initiates to enhance the SLA and OLA targets and metrics
- Provide regular reports on service performance and achievement to the service owner and governance boards
- Develop and maintain management processes and controls to ensure quality is maintained to meet business objectives
- Champion and promote service improvements to continually improve quality and customer satisfaction
- Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of significant service issues.
- Ensure the defined services capacity meets GSK business demand.
- Lead on ServiceNow CMDB currency, ensuring all is up to take and play a key role in change approvals.
- Oversee BAU Vault Loader Migrations, working with third party migration partners and Business teams to migrate content
- Manage IT Risks on behalf of the Veeva Quality Tech Team.
Minimum Level of Job-Related Experience Required
- 8+ years of experience in Service Management
- 3+ years Veeva Vault experience, QMS/QualityDocs preferred
- Previous demonstrable excellent relationship building and communication skills
- ITIL or other Service Management qualifications
- Prior experience in Veeva migrations
- Veeva Platform Admin certifications
Why GSK
Important notice to Employment businesses/ Agencies
Employment Type: Full Time, Permanent
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People are getting interviews at GlaxoSmithKline Pharmaceuticals through
People are getting interviews through
(based on 68 GlaxoSmithKline Pharmaceuticals interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
22%
18%
16%
10%
7%
3%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Service Manager at GlaxoSmithKline Pharmaceuticals are saying
Service Manager salary at GlaxoSmithKline Pharmaceuticals
reported by
7
employees
with 7-10
years exp.
₹14
L/yr - ₹22.8
L/yr
122%
more
than the average Service Manager Salary in India
View more details
What GlaxoSmithKline Pharmaceuticals employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
GlaxoSmithKline Pharmaceuticals Benefits
View more benefits
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