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59 Service Desk Engineer Jobs

Service Desk Engineer - HR Ekata

1-5 years

₹ 1.8 - 6.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Bangalore / Bengaluru

30 vacancies

Service Desk Engineer - HR Ekata

Wipro

posted 12hr ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Deal with and resolve helpdesk requests


Preferred candidate profile


  1. 1-5 Years of experience can apply
  2. Excellent communications skills (verbal and written)
  3. Knowledge on ITIL Framework and Terminologies
  4. Knowledge on Windows, Mac operating systems & VDI environments
  5. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
  6. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365
  7. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
  8. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

Perks and benefits

  • Cab Facility
  • Competitive Salary
  • Additional Shift Allowance
  • Medical and Life Insurance
  • PF and Gratuity

Eligible Candidates are requested to share their CV in 9740391528 with Subject Line - SD


Regards,

Ekata Datta


Employment Type: Full Time, Permanent

Read full job description

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What Service Desk Engineer at Wipro are saying

3.6
 Rating based on 55 Service Desk Engineer reviews

Likes

Job satisfaction ..work culture is good

  • Job security - Good
  • +3 more
Dislikes

Less salary ..no much appraisal

  • Salary - Bad
  • +1 more
Read 55 Service Desk Engineer reviews

Service Desk Engineer salary at Wipro

reported by 346 employees
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₹1.5 L/yr - ₹7.2 L/yr
At par with the average Service Desk Engineer Salary in India
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What Wipro employees are saying about work life

based on 53.4k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Bengaluru Office
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560035
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