Service Delivery Manager

Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India
Job Type: Full-Time
Experience: Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
Team Size: 30+ people

Job Summary
We are seeking an experienced and dynamic Service Delivery Manager to oversee our data and cloud environments across India.

The ideal candidate will have a strong background in IT service management, cloud computing, and data management.

They will be responsible for ensuring high-quality service delivery, managing a team of over 30 professionals, and maintaining strong relationships with clients and stakeholders.

Key Responsibilities
Service Delivery Management
Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
Implement and maintain ITIL-based service management processes.
Ensure timely and accurate reporting of service delivery performance metrics.
Team Leadership
Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
Foster a collaborative and high-performance team culture
Conduct regular performance reviews and provide continuous feedback to team members.
Client and Stakeholder Management
Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
Conduct regular meetings with clients to review service performance and identify areas for improvement.
Operational Excellence
Ensure all services are delivered in complince with regulatory requirements and company policies.
Implement best practices for cloud and data management to optimize efficiency and performance.
Oversee incident and problem management processes to ensure timely resolution of issues.
Continuous Improvement
Drive continuous improvement initiatives to enhance service quality and efficiency.
Stay updated with the latest trends and technologies in data management and cloud computing.
Identify and implement opportunities for automation and process optimization.