Idexcel Technologies - Service Delivery Manager - RPA (10-18 yrs)

Job Description :

- Should have 10+ years of experience in Service Delivery Management

- Minimum 5 years of experience in managing maintenance and support services

- Should have strong understanding of ITIL concepts (ITIL certification is preferred)

- Strong experience in incident management, service request fulfilment, problem management and knowledge management are expected

- 2+ years of experience in managing RPA services

- Need to set up the support team, support model, shift plan and service delivery processes

- Should monitor and track the day-to-day services and deliverables

- Ensure process compliance, SLA adherence and higher customer/end-user satisfaction

- Implement suitable tools and best practices

- Bring in continual service improvement and achieve effort optimization

- Periodic status reporting along with all agreed metrics and SLAs

- AMS Portfolio Management

- RPA AMS Portfolio Experience

- SLA Adherence

- Business Continuity

- Process Development

- Ticket Management

- Incident Management

- Handling Customer Deliverables

- Budgeting

- Conflict Management

- Performance Management of Application

- Experience on Fixed BID and T&M Project experience

- Working on short-term projects