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2 Hitachi Energy Service Delivery Manager Jobs
Service Delivery Manager
Hitachi Energy
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
for a Service Delivery Manager who will be managing or performing work across multiple areas of an organization s overall IT Platform/Infrastructure including analysis, development, and administration of IT Systems Software, Hardware, and Databases.
Your Responsibilities:
- Manage the Service Delivery or RUN operations along with services of external RUN partner.
- Ensure that services are delivered with requisite quality, within schedule and budget.
- Manage the service delivery and SLA inclusive of escalations.
- Monitor all support activities.
- Ensure timely response to reported issues, prioritization and assignment of resources to address issues.
- Monitor all implementations, updates and coordinate downtimes.
- SPOC for all support related escalations and downtimes.
- Drive team to achieve process SLAs/ metrics - productivity and quality targets within the established timelines.
- Develop and maintain formal processes for the services, support processes and SLAs inclusive of L2 and L3 tickets.
- Establish process, tools, standards and checklists to effectively manage the service delivery and to carry out effective stake holder management.
- Support the effective delivery of the IT service organization in line with available budgets and appropriate timescales.
- Play a central role in conjunction with SAP CoE service delivery team, vendor service manager and other stake holders, in ensuring continuous service delivery as per defined SLAs.
- Track SLA KPIs and work to ensure they meet specified targets.
- Introduce process improvements, tools and technologies for ongoing improvements.
- Participate in processes for measuring effectiveness and assist in addressing any identified gaps in content or process.
- Implement and maintain appropriate training competence.
- Ensure that all training materials are precisely tailored to the target audiences.
- Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background:
- Master or Bachelor degree in engineering, Science, Commerce or Management.
- Should have at least 5 years of hands-on experience in any of the SAP functional modules, ABAP or BASIS.
- At least 5 years of experience in SAP Service Delivery is a must.
- Work experience in large multinational companies having captive or managed services.
- Should have worked and have good knowledge on ServiceNow and SAP Solution Manager.
- ITIL certification will be preferred.
- Experienced in managing complex and diverse stakeholders, and ability to effectively communicate with them.
- Excellent presentation skills is highly desirable.
- Strong negotiation and coordination skills.
- Able to sort through complex issues and make timely decisions.
- Ability to generate new ideas, challenge status quo, take risks, support change and foster innovation.
- Proficiency in both spoken written English language is required.
Employment Type: Full Time, Permanent
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People are getting interviews at Hitachi Energy through
People are getting interviews through
(based on 57 Hitachi Energy interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
31%
23%
18%
5%
2%
21% candidates got the interview through other sources.
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What Service Delivery Manager at Hitachi Energy are saying
Service Delivery Manager salary at Hitachi Energy
reported by
1
employee
with 11
years exp.
₹18
L/yr - ₹23
L/yr
23%
more
than the average Service Delivery Manager Salary in India
View more details
What Hitachi Energy employees are saying about work life
based on 616 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hitachi Energy Benefits
Submitted by Company
Work With Purpose Energize Your Career Think Big Diversity+ Collaboration = Great Innovation Cultural Exchange
Submitted by Employees
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