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1 Hexaware Technologies Service Delivery Manager Job
Service Delivery Manager
12-20 years
₹ 12.5 - 31L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Service Delivery Manager
Hexaware Technologies
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Due Diligence, Planning and execution of transition projects to Hexaware
Work as T ransition manager
Build customized and detailed transition plan and execute it
Manage technical teams to propose creative solutions that deliver substantial value to clients
Drive various technical team and technology track during transition of services
Should have very sound knowledge on various data center technologies, Cloud Ops, Network, EUC, security, Service Desk and Field services
Plan and conduct due diligence to validate assumptions and refine the transition solution
Drive all the Phases (Knowledge acquisition, Secondary & Primary support and Steady State) and be the SPOC for all the escalations/queries for the customers during transition
Conduct workshops with customer to walk through the Transition Framework whenever required
Conduct gap analysis from due diligence vs
actual transition
Manage Agile & complex transition engagements, Lead multi-disciplined global teams in order to transform client IT environments
Utilize project management methodologies keeping focus on business objectives and results
Introduce Innovative business solutions to solve client pain points
Directly responsible for the success of IT infrastructure transitions
Serve as primary liaison between Client and Hexaware
Primary duties include project management, Scheduling, reporting, escalation, management of project plan, delivery of critical milestones
Responsible for global communication with management, program teams, service delivery team, quality, and vendors; serve as liaison between the business community and the IT organization with the goal of providing technical solutions and meet business strategic goals
Manage the accelerated process of transferring services from in-house / incumbent to Hexaware, ensuring service levels and maintained throughout
Establish clearly articulated Service Governance, Service Management, Escalation Governance and Business Change Control Models
Be successful in negotiation with customers on change requests for the scope creep items and new solutions during transition phase
Work in partnership with Sales Teams, Solution Architects, Service Delivery, Finance, HR and Legal to manage all phases of technical solution development during the transition cycle to qualify all critical milestones of contract and turn over to service delivery
Responsible for Planning, lead and manage the transition portion of engagements while ensuring engagement profitability, customer satisfaction, and effective staff utilization
Understand Service Management process of Incident, Problem and change
Should be quick learner and adaptable to changing environment
Must Have:
Ideal candidate should have completed at least 3 successful transition of International projects including DC, Cloud, EUC, Network and Security etc
Should be good team player and experience in handling remote teams spread across geographies
Should have extensive exposure in interacting with Europe and US based customer
Should be well versed with MPP or any other tool for managing the transition
Work as T ransition manager
Build customized and detailed transition plan and execute it
Manage technical teams to propose creative solutions that deliver substantial value to clients
Drive various technical team and technology track during transition of services
Should have very sound knowledge on various data center technologies, Cloud Ops, Network, EUC, security, Service Desk and Field services
Plan and conduct due diligence to validate assumptions and refine the transition solution
Drive all the Phases (Knowledge acquisition, Secondary & Primary support and Steady State) and be the SPOC for all the escalations/queries for the customers during transition
Conduct workshops with customer to walk through the Transition Framework whenever required
Conduct gap analysis from due diligence vs
actual transition
Manage Agile & complex transition engagements, Lead multi-disciplined global teams in order to transform client IT environments
Utilize project management methodologies keeping focus on business objectives and results
Introduce Innovative business solutions to solve client pain points
Directly responsible for the success of IT infrastructure transitions
Serve as primary liaison between Client and Hexaware
Primary duties include project management, Scheduling, reporting, escalation, management of project plan, delivery of critical milestones
Responsible for global communication with management, program teams, service delivery team, quality, and vendors; serve as liaison between the business community and the IT organization with the goal of providing technical solutions and meet business strategic goals
Manage the accelerated process of transferring services from in-house / incumbent to Hexaware, ensuring service levels and maintained throughout
Establish clearly articulated Service Governance, Service Management, Escalation Governance and Business Change Control Models
Be successful in negotiation with customers on change requests for the scope creep items and new solutions during transition phase
Work in partnership with Sales Teams, Solution Architects, Service Delivery, Finance, HR and Legal to manage all phases of technical solution development during the transition cycle to qualify all critical milestones of contract and turn over to service delivery
Responsible for Planning, lead and manage the transition portion of engagements while ensuring engagement profitability, customer satisfaction, and effective staff utilization
Understand Service Management process of Incident, Problem and change
Should be quick learner and adaptable to changing environment
Must Have:
Ideal candidate should have completed at least 3 successful transition of International projects including DC, Cloud, EUC, Network and Security etc
Should be good team player and experience in handling remote teams spread across geographies
Should have extensive exposure in interacting with Europe and US based customer
Should be well versed with MPP or any other tool for managing the transition
Employment Type: Full Time, Permanent
Read full job descriptionHexaware Technologies Interview Questions & Tips
Prepare for Hexaware Technologies Service Delivery Manager roles with real interview advice
People are getting interviews at Hexaware Technologies through
People are getting interviews through
(based on 450 Hexaware Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
37%
24%
11%
8%
6%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Service Delivery Manager at Hexaware Technologies are saying
Rating based on 8 Service Delivery Manager
reviews
Anonymous · Operations
in Pune
Likes
Nothing at all
Dislikes
Everything is messed up and no recognition
Read 8 reviewsService Delivery Manager salary at Hexaware Technologies
reported by
75
employees
with 12-23
years exp.
₹12.5
L/yr - ₹34.8
L/yr
50%
more
than the average Service Delivery Manager Salary in India
View more details
What Hexaware Technologies employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hexaware Technologies Benefits
Submitted by Company
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition
Submitted by Employees
View more benefits 
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Hexaware Technologies Chennai Office Locations
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District
Chennai
Tamil Nadu 603103
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar
Chennai
Tamil Nadu 600006
Tamil Nadu 600006
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