60 Service Delivery Management Jobs in Ahmedabad

The Senior Manager, Employee Relations is a key strategic pillar and partner to the Global Employee Relations Team and across the enterprise to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety Security Team. The Senior Manager, Employee Relations is primarily responsible for conducting workplace investigations and oversees a team of employee relations professionals who also conduct investigations / grievances, provide advice and counsel related to interpersonal / workplace conflict matters, support on various sensitive employee matters, and provide specialized, in-region performance management support to people managers. The Senior Manager, Employee Relations also provides meaningful, data-driven, and actionable insights and recommendations back to the Global Employee Relations Team s key stakeholders across the enterprise.

What You Get To Do

• Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness, and to ensure regional and cultural nuances are represented.
• Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained, acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team.
• Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future, while driving consistency and producing excellent employee experiences.

• Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise.

• Operate with a strategic mindset by providing actionable, data-driven insights and trends to the business, while driving process improvements/standardizations, upskilling the team, and partnering with key stakeholders to close knowledge gaps.
• Provide thought leadership and strategic guidance to a team of ER professionals around day-to-day caseload, operational excellence, and best-in-class stakeholder partnership.
• Partner with COEs, Operations, and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways, ensuring local and cultural nuances are taken into consideration.
• Support ongoing growth and development of the team by identifying training and stretch opportunities, developing key talent, and fostering a growth mindset.
• Act as the primary escalation point for Employee Relations, HRBPs, and Service Delivery Partners in region.
• Partner with Global Employment Law, Ops, COEs, and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNow s core values and culture.
• Collaborate with global counterparts to ensure global consistency and facilitate best-practice sharing where possible.