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23 Service Cloud Jobs in Mumbai

GN - SONG - C&S - Salesforce Platforms - Consultant

Accenture Solutions Pvt Ltd

3.8

based on 56.9k Reviews

4-8 years

₹ 12 - 36L/yr (AmbitionBox estimate)

Mumbai, Pune, Bangalore / Bengaluru

GN - SONG - C&S - Salesforce Platforms - Consultant

Accenture

posted 9d ago

Job Role Insights

Key skills for the job

Data Analytics Salesforce SFDC CRM Apex IT Business Analysis

+ 5 more

Job Description

Job Title - GN - SONG - C&S - Salesforce Platforms - Consultant

Management Level:09/Consultant

Location:Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills:Salesforce Platform

Good to have skills:SFDC certifications

Job

Summary:You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Roles & Responsibilities: As part of these, you will drive, lead the workstream or the consulting team in the following:

Business processes and e-commerce platform knowledge:In-depth knowledge of e-commerce constraints. Strong experience in SFCC / SFRA ecommerce platform

Industry best practices:Expertise on how SFCC/ SFRA platform can transform commerce for our clients.

Bridge the gap between business problems and technical solutions: Ability to think through problems and make actionable recommendations through assessment and solutioning.

Understanding of business language: Ability to work with client, shape the end-to-end solution, help translate the requirements and feature list into user stories which can be understood by the delivery teams.

Assets, Solutions and POVs: Contribute towards building relevant assets and commerce solutions and industry POVs related to commerce trends.

Professional & Technical Skills:

Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is required

Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.

Apply key business Analysis skills:Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas

Familiarity with specific industry requirements such as Financial Services, Healthcare/Life sciences, Manufacturing, Consumer Goods, Energy & Utilities etc. and the ability to apply this knowledge to Salesforce solutions.

Familiarity with Sales experience design, including customer journey mapping and user research

Exposure to pre-sales activities with a strong willingness to develop further in this area.

Additional Information:

MBA from a tier 1 institute

4-8 years of experience in Salesforce CRM platform domain with knowledge and solutioning skills required in implementation of Industry clouds such as Financial Services Cloud/Health Cloud/Consumer Goods Cloud/Life sciences Cloud/Energy & Utilities Cloud/Data Cloud

Implementation experience in Einstein Analytics will be preferred.

Effective communication skills, strong analytical abilities and problem-solving skills are required.

Must have strong business & data analytics/excel skills and presentation skills

Required SFDC certifications are Admin Basic and Sales Cloud/Service Cloud (required)

Desired at least 1 Certification from the Industry clouds; Financial Services Cloud/Health Cloud/Consumer Goods Cloud/Life sciences Cloud/Energy & Utilities Cloud/Data Cloud

Qualifications

Experience:Minimum 4 - 8 year(s) of experience is required

Educational Qualification:MBA/PGDM from a tier 1 or 2

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.7

Rating based on 163 Consultant reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

They lure you with money.

Dislikes

By far the worst company with the worst management that I have experienced in 12 years of my career. The worst 3 months.. They talk big..look big..but is as hollow as an empty bucket in terms of innovation, growth and employee treatment. Bangalore Management is extremely poor. Especially their senior manager - Abhilash Verghese and..Read More