SAP Analytics Service Analyst

Job Title - SAP Analytics Service Analyst

Career Level - E

We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world.

AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation programme - Axial.

The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient.

The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come.

The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients.

Drive innovation at AstraZeneca by delivering cutting-edge SAP analytics and AI capabilities. Collaborate with the Analytics Service Lead to design ITIL-based processes, manage ServiceNow operations, and lead continuous service improvements.

We re looking for proven service management expertise and, ideally, experience with SAP ecosystems (e.g. SAP S/4HANA, Analytics Cloud), ITIL certification, and regulatory frameworks. Knowledge of Agile, digitization, or industries like pharma is a plus.

Shape world-class customer experiences in a dynamic, global environment. Ready to make a difference? Apply now.

We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value, this cannot be achieved without great service management.

As an SAP Analytics Service Analyst you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live.

Essential skills, knowledge and experience:

Desirable skills, knowledge and experience:

Why AstraZeneca?

At Astrazeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We re on an exciting journey to pioneer the future of healthcare.

So, what s next?

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https: / / www.linkedin.com / company / 1603 /

Follow AstraZeneca on Facebook https: / / www.facebook.com / astrazenecacareers /

Follow AstraZeneca on Instagram https: / / www.instagram.com / astrazeneca_careers / ?hl=en

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.