L2/L3 Server Support Engineer (6-9 yrs)

Role : Server Support Engineer (L2 & L3).

Location : Chennai.

Experience : 6+ Years.

Roles and Responsibilities :

- Provide Level 2 and Level 3 support for Windows-based servers, ensuring high availability, reliability, and performance.

- Manage and troubleshoot server issues, including hardware, operating system, and application-related problems.

- Administer and support Azure Active Directory (Azure AD), including identity and access management, group policies, and role-based access control.

- Perform server patching, updates, and maintenance tasks to ensure compliance with security standards.

- Monitor server performance and proactively address potential issues using appropriate tools and methodologies.

- Configure and maintain server backups, disaster recovery solutions, and failover mechanisms.

- Collaborate with cross-functional teams to address escalated issues and implement solutions for complex problems.

- Document incidents, resolutions, and operational procedures to ensure knowledge transfer and continuous improvement.

- Participate in capacity planning, system upgrades, and server migrations to meet business needs.

Mandatory Skills :

- Windows Server Administration : Expertise in managing and troubleshooting Windows Server environments (2016/2019/2022).

- Azure Active Directory (Azure AD) : Proficiency in configuring and managing Azure AD, identity synchronization, and integration with on-premises AD.

- Server Support (L2 & L3) : Hands-on experience in diagnosing and resolving escalated server and system-related issues.

- System Monitoring Tools : Familiarity with tools such as Microsoft System Center Operations Manager (SCOM), SolarWinds, or equivalent.

- Backup and Recovery : Experience with backup solutions like Veeam, CommVault, or Azure Backup.

Desired Skills :

- Knowledge of virtualization platforms such as VMware or Hyper-V.

- Familiarity with cloud platforms (Azure, AWS) and hybrid environments.

- Scripting experience (PowerShell or Bash) for automation and task optimization.

- Understanding of ITIL processes for incident, problem, and change management.

- Strong communication and interpersonal skills for team collaboration and end-user support.