Senior Technical Specialist

Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.

Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.

Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.

Shares initial ideas for professional direction of own organisational unit.

Acts as a professional advisor and mentor for staff / workteam / taskforces.

May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.

Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.

Plans technical requirements from customers needs.

Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).

Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.

Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).

Applies and maintains quality standards. Participates in process and tools evolutions and improvements.

Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Must have bachelor's degree or master's degree in computer science / Electronics & Communications / Information Technology

• Must have 12+ work experience in relevant field as required
• Must have exposure of Microservices, Docker, Containers, Kubernetes, Helm charts and other related areas.
• Must have experience in Application installation on private and public cloud.
• Must have strong experience on Linux OS System
• Must be independent in scripting like Java, Shell and python. Should be able to work on CICD pipelines. Should also be able to debug and understand the flow of existing scripts written by others.
• Should be conversant with databases especially No SQL DB like Aerospike.
• Must have good experience as Development specialist or Application architect in non-functional/functional areas like load & performance, upgrade, integration, robustness, design high performance applications
• Must have knowledge of 4G Interfaces preferably OCS interfaces like Gy/Sy/Ro
• Must have knowledge of 5G Interfaces preferably NCHF interfaces like N40 and N28
• Must have very good exposure of Protocols (HTTP/Diameter) and Charging Call Flows
• Must have experience in REST/SOAP API Test Tools JMeter, postman
• Must have experience in Diameter Test Tools like Seagull or other Gy performance tool.
• Must Working experience of tools like Jaeger, Prometheus, Elasticsearch, Kibana, Kiali, Grafana, and technologies like Kafka, Istio , load balancer.
• Must have good exposure of real time charging systems and Charging (OCS) Use Cases (5G and IOT uses cases would be an added advantage).

Good to have

• Should have knowledge of TCP, IP, HTTP/HTTP2, HTTPS (including certificates and cypher knowledge)
• Should have experience of integrating system with external nodes like PGW/SMF, PCRF, Routers, NMS, CDR/Billing Systems etc.
• Certification in Private cloud application deployment
• Should have ability to monitor system in complex scenarios
• Should have exposure and knowledge of Versioning Management Tools and Collaboration tools like Git, Gerrit, Jira, Confluence, SharePoint etc.
• Should have exposure in finding and evaluating the new test tools and simulators.