Senior Technical Program Manager

Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
Reports on progress, ensuring dependencies are covered
Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

Responsibilities
Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
Deep understanding of the design approaches and technologies utilized in your area
Focus on the customer experience, the build and delivery processes and the problems to be solved
Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
Align dependent organizations and remove/mitigate all blocking issues
Work directly with external to the organization or external to Mastercard technology providers and customers
Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
Deep understanding of the business and technical requirements for the solutions being built
Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
Identify, assess, track and mitigate issues and risks at multiple levels
Write documentation as required
Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
Work across teams to optimize processes
Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Experience

Demonstrated ability to operate with independence and autonomy
Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.
Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc)
Experience working on programs to define and build cloud-native software products as a platform at scale
Enjoys diving deep to understand of the platforms capabilities and underlying technologies.
Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
Can debate the delivery strategy with business teams, architects, engineers, and designers
Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
Huge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
BS in engineering, computer science or related discipline.
5-7 years technical program delivery experience including time developing and testing software