Senior System Engineer

We are seeking for a highly skilled and experienced Senior System Engineer to join our team. The ideal candidate will be responsible for managing and resolving Level 2 and 3 support tickets, and managing as part of a larger global team: Microsoft Office 365, Azure and on-premise Active Directory environments. This role requires a proactive and solution-oriented individual with excellent technical and communication skills.

Minimum Qualifications & Experience:

Responsibilities:

Support and Troubleshooting:
Handle and resolve Level 2 and 3 technical support tickets, and project tasks ensuring timely issue resolution.
Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis.
Provide guidance and mentorship to junior support staff.

Microsoft Office 365 and Azure Administration:
Manage, configure, and troubleshoot Office 365 applications, including Exchange, Teams, SharePoint, and OneDrive.

Administer and optimize Azure resources, including virtual machines, storage, and networking.
Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS.
Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments.