Senior System Engineer

Brief Position Description:

We are seeking for a highly skilled and experienced Senior System Engineer to join our team. The ideal candidate will be responsible for managing and resolving Level 2 and 3 support tickets, and managing as part of a larger global team: Microsoft Office 365, Azure and on-premise Active Directory environments. This role requires a proactive and solution-oriented individual with excellent technical and communication skills.

Minimum Qualifications & Experience:

Responsibilities:

Support and Troubleshooting:
Handle and resolve Level 2 and 3 technical support tickets, and project tasks ensuring timely issue resolution.
Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis.
Provide guidance and mentorship to junior support staff.